Appropriate levels of privacy and confidentiality are maintained in the collection, disclosure and storage of customers’ personal information.

Policy Statement

Appropriate levels of privacy and confidentiality are maintained in the collection, disclosure and storage of customers’ personal information.

Procedures

Mana Ātea will:

1. Only collect and store information about the customer that is directly relevant to effective service delivery and Mana Ātea’s duty of care responsibilities.
2. Advise the customer and their family that Mana Ātea needs to record and store information appropriate to the support that Mana Ātea provides.
3. Advise the customer and their family of their right to access the information that Mana Ātea keeps regarding the customer.
4. Direct all requests to access information from customers and/or families to the Managing Director.
5. Ensure that, when disclosing any personal information to a third party, that disclosure is only of relevant information and to a party approved by Mana Ātea. Mana Ātea may disclose personal information if it determines in good faith that such disclosure is reasonably necessary to protect its rights and pursue available remedies, enforce its terms and conditions, or carry out its operations or legal obligations.
6. Seek the written consent of the customer or family prior to obtaining information from or releasing information or images to any other source.
7. Ensure that personal information is stored securely.
8. Ensure that only those Mana Ātea employees who have a legitimate need to access the above information will be granted access.
9. Ensure that Mana Ātea holds a customer’s personal information only as long as it is relevant to the delivery of effective services and Mana Ātea’s duty of care obligations.
10. Promptly investigate, remedy and document any customer grievance regarding privacy, dignity or confidentiality in accordance with Mana Ātea’s Policy on Complaints and Disputes.
11. Ensure that customers’ names or other identifying information is not displayed on whiteboards or notice boards that may be open to view by other customers or the general public.
12. Periodically review customer files to ensure that personal information contained in them is still relevant.
13. Ensure that customers and their families or advocates have been provided with an appropriate summary of Mana Ātea’s Policy on Privacy, Dignity and Confidentiality and are informed that a full copy is available on request.